Order [IF #channelNU:NU-#orderID ELSE #orderID]: #ticketSubject
Opened by #user_firstName #user_lastName | Created: #ticketCreated | Ticket type: #ticketType
⚡ #ticketPriority
#ticketStatus
Summary & Action Points
#ticketAIShortSummary:The customer purchased a onesie but is complaining about a birthday present with a loose seam that was present before it was worn...
⇓#ticketAISummary:The customer purchased a onesie but is complaining about a loose seam that was present before it was worn. This is causing emotional distress for the customer's daughter. Customer service responded promptly, requesting photos of the issue. The customer has since provided the photos and requested a resolution before Wednesday due to his daughter's birthday.
Required Actions:
- #actionListAIGeneratedShortPointers
Conversation
Thank you for the quick response. Attached I have sent 2 photo's. Please ensure this is fixed before wednesday as it is her birthday then.
Customer img 1
Customer img 2
Customer img 3
Customer Overview
Orders: #ordersQtyLinkedToCustomerEmail
Lifetime Value: #ordersCustomerLifetimeValue
Customer Since: #userOrCustomerSince
Customer Segment: #importanceOfCustomerType
Support History: #showQtyOfAllUserTickets
Satisfaction Rate: #satisfactionRateAIGenerated:4.5/5
Order [IF #channelNU:NU-#orderID ELSE #orderID]/h2>
Totals: €155.90 (excl. VAT: €128,84)